1. Introduction
Mitra Salur ("we", "us", "our") is a home plumbing service operating in Kuching, Sarawak, Malaysia. We take the privacy of our customers and website visitors seriously. This policy describes what personal information we collect, how we use it, and the steps we take to protect it.
By using our website or contacting us through our enquiry form, you are acknowledging that you have read and understood this policy. If you have questions, please contact us at [email protected].
2. Information We Collect
Information You Provide Directly
When you submit an enquiry through our website contact form, we may collect your name, phone number, email address, and any details you include in your message about your plumbing situation.
Information Collected Automatically
When you visit our website, certain technical information is collected automatically, including your IP address, browser type, the pages you visit, and how long you spend on each page. This data is collected through cookies and similar technologies.
We do not collect sensitive personal data such as identification numbers, financial account details, or health information through our website.
3. How We Use Your Information
We process personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. Our uses include:
- Service Delivery: To respond to your enquiry, arrange a visit, and carry out the requested plumbing work.
- Communication: To keep you informed about your booking, send follow-up messages, or provide a written survey report.
- Website Improvement: To understand how visitors interact with our site so we can make it easier to navigate.
- Legal Compliance: To meet obligations under Malaysian law when required.
We do not sell your personal data to any third party, and we do not use it for automated decision-making or profiling.
4. Data Retention
We keep customer contact records and job-related documentation for up to three years after the date of service. Enquiry messages that do not lead to a booking are retained for up to six months.
Website analytics data collected through cookies is retained for up to 13 months. You may request earlier deletion at any time by contacting us directly.
5. How We Protect Your Information
We take reasonable technical and organisational measures to safeguard personal data against unauthorised access, loss, or disclosure. These include:
- Secure, encrypted data storage with access limited to authorised staff only.
- Regular reviews of who has access to stored customer data.
- In the event of a data breach that may affect your rights, we will notify you as promptly as circumstances allow.
6. Cookies
Our website uses cookies to remember your preferences and understand how visitors use the site. Essential cookies are required for the site to function and cannot be turned off. Optional cookies for analytics and personalisation require your consent, which you can manage at any time through our cookie banner.
For full details on the cookies we use, their purpose, and how to manage them, please read our Cookie Policy.
7. Third-Party Services
We may use trusted third-party services to help operate our website or deliver our service. These may include web hosting providers and analytics platforms. We select providers that handle personal data responsibly and in accordance with applicable law.
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or outdated information.
- Withdraw consent at any time, where processing is based on consent.
- Request deletion of your personal data, subject to legal retention requirements.
- Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have not been respected.
To exercise any of these rights, contact us at [email protected]. We aim to respond within 21 days.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal information through our site, please contact us and we will remove it promptly.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. The updated version will be published on this page with a revised "Last updated" date. We encourage you to check this page periodically.
11. Contact Us
If you have questions about this policy or how we handle your data, please get in touch: